Efficient Online Food Ordering Solution For Sultan Mizan Zainal Abidin Polytechnic'S Kamsis Cafeteria

Abstract

This study investigates the implementation of an online food ordering system at the KAMSIS cafeteria of Sultan Mizan Zainal Abidin Polytechnic to streamline the ordering process for hostel students. The primary issue addressed is the prolonged waiting time during peak hours (8:00 p.m. - 10:00 p.m.), exacerbated by the large student population (1,000 - 1,200) and hostel policies restricting entry and exit after 7:00 p.m. The proposed system aims to reduce peak-hour waiting times from two hours to 30 minutes and eliminate errors associated with manual order-taking, thereby enhancing operational efficiency and student satisfaction.